Built upon the core values of reliability, transparency, sensitivity and respect, Credit Solutions WA is the leading provider of commercial and consumer-focused debt collection, legal recovery and credit and receivables management services for Australian businesses and government.
Aiming to provide the industry benchmark of collections and recovery services in a professional and ethical manner, Credit Solutions strives to maintain a culture of ‘no surprises’ by delivering on expectations and keeping their clients fully-informed through all stages of the collections or recovery process. They place a premium on providing reliable, compliant and cost-effective services, backed by the latest state-of-the-art technology and managed by some of the most experienced credit professionals in the industry. Aside from that, they also aim to give their staff an enriched and rewarding experience by providing the tools and knowledge to deliver exceptional results so that their clients can benefit from the highest standards in professional customer service. It is Credit Solutions’ highest goal for their clients to benefit from increased cash flow through improved collections performance and delivering significant operational cost savings while protecting their clients’ strong brand and reputation.
Credit Solutions does all this by taking an active interest not only in their client’s business but the individuals within that business so as to foster enriching and valuable partnerships to assist growth and profitability. They also conduct their operations with sensitivity and respect and make sure that they are fully-equipped to meet the needs of a diverse client and debtor base by remaining adaptable and allowing for individual differences. They do this by continually monitoring and developing their service standards, complaint resolutions process and customer satisfaction key performance indicators.
Credit Solutions Services
From early arrears to post charge-off accounts, they tailor collections and recovery strategies and solutions to improve cash flow and free up resources so their clients can focus on their core business.
- First & Third Party Call Centre Collections
- Financial Hardship & Dispute Resolution
- Skip Tracing & Investigative Services
- Field Calls & Process Serving
- Legal Recovery Services
- Advanced Analytics and Reporting
They provide services in managing their clients’ accounts receivables book with precision across all stages of the commercial and consumer credit cycle using the latest information and payment management technologies and systems.
- Inbound/Outbound Call & Email Handling
- Overflow Management
- Multi-Channel Payment Processing
- Advanced Analytics & Forecasting
- 24-7 Client & Customer Web Access
- Multi-Channel Communications
They assist their clients in reducing credit risk by providing the right advice and guidance, the right documents, and the right information to enable them to make informed and educated credit decisions about their customers.
- Credit Consultancy Services
- Credit Documentation Development
- Credit Application Review
- Online Credit Application Processing
- Credit Checks, Scoring and Decisioning
- White Label Credit Assessment Websites
Credit Solutions WA is led by Executive Director, Troy Mulder MICM CCE. With more than 20 years’ experience in credit and receivables management, debt collection and recoveries with some of the nation’s leading mercantile agencies, Troy is a proven and highly trusted credit professional and leader who brings a wealth of knowledge and experience to the organisation. A current councillor of the WA division of the Australian Institute of Credit Management (AICM), Troy is a strong supporter of innovation within the credit management industry and is committed to returning trust, respect and professionalism to the debt collection industry.