When it comes to assisted medical or personal care services, we always want to get the best of the best. For a service provider that’s new to you, word of mouth used to be the only way to assess its services and products. However, in today’s online society , word of mouth has been replaced by social media and online review sites. Technology has made it easier for people to search the best products and services by way of customer reviews, allowing them to make an informed and educated decision especially when it comes to care services.
My Care My Choice is a ratings and review site which offers clients, family members and carers a valuable and reliable source of information about the experiences other people have had with support in Disability Services, Mental Health and Aged Care in Western Australia. They help you find services to support you and allow you to leave a review about the services you are currently receiving. My Care My Choice is WA’s best online directory and referral site connecting people and families with providers and allowing them to evaluate the providers’ services through reviews and ratings. When people think about accessing care, they go to My Care My Choice first, similar to Trip Advisor.
Working closely with service providers and advocacy groups to raise awareness of the site and encourage clients to leave reviews, My Care My Choice aims to provide people with accessible, non-biased information on the services they will be accessing. They want to open the dialogue between providers and their users for honest open feedback.
Rather than encouraging providers to resolve complaints offline like similar sites do, they encourage providers to be completely transparent and have the dialogue online through My Care My Choice. To protect people, they have put measures in place to ensure any reviews which allude to abuse, neglect or inappropriate behaviour by a staff won’t be posted until the issue has been resolved offline. All reviews left on My Care My Choice are moderated to ensure that privacy is maintained and any serious issues are dealt with in an appropriate manner. My Care My Choice wants to help facilitate relationships and conversations between consumers and providers.
How it Works
Find a service in your area, discover what experiences others have had with support in Disability Services, Mental Health and Aged Care, and write your own reviews.
- Find a Care Service. Search for the type of care service you’re interested in and see which ones are closest to you.
- Everything You Need. Make an informed decision: gain instant access to all the information you could want, and contact service providers directly.
- Read and Write Reviews. Read what others have to say about the care service you’re interested in, or help the community and write one yourself.
- News and Information. If you are searching for the right support, look no further as they also offer videos, articles, blogs and tips to help you decide what’s right for you.
My Care My Choice also offers fee-based membership packages for providers to access additional features including instant notification of reviews and advertising opportunities. If you have any questions about My Care My Choice or would like to find out more, visit their website at www.mycaremychoice.com.au.