Founded in August of 2008, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world; online or from a mobile phone or tablet.
Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.
There are reasons to why some hosts stand out while others fail. Based on my collective experience, here are seven ways to thrive.
- Launch when you are ready
Usually some places are launched before its even ready and when cases like this occurs, its pretty obvious that they haven’t been putting much thought to it for instance no pots in the kitchen and the bed is a sleep-deprivation device.
Most hosts are eager to recoup their investment, but they’ve rushed to market before their services are ready — and that would have disappointed their earliest customers, who are going to alert future ones.
- Manage expectations
It is good to be up front about your offerings to your customers. A lack of communication is usually at the root of most problems associated with clients. Any good client relationship will be able to weather setbacks if you are proactive in communicating both good and bad news. When communication is direct and transparent, trust forms and helps to create a foundation for long-lasting relationships.
- Price competitively
Most customers make price comparisons, its best if you could clearly state why your charges are higher. For an example, some charge $50 for cleaning fee when the neighbor next door only charges $15.
- Branding matters
Some name their rental, building stand-alone websites and giving it hashtags for guests to use.
Branding is about knowing what you stand for and how you communicate the values and character of your product or service. This is not so much a design choice as it is a leadership decision. Your job as chief is to know exactly, concisely and in context what you stand for. You are the lone author of your story, your mission and your reason for being. How you tell it is your job.
- Anticipate needs
Always make sure that there is the basic needs like for an instance spoons, TV and working internet. Think preemptively about your clients’ needs, no matter what you’re selling. Rainy day? Set out umbrellas and a list of indoor activities.
- Don’t lose your cool online
Have you ever had bad reviews? Make sure you respond properly. Thank the customers, then either explain the situation or offer ways to improve. Never get angry and argue with the customers in a public forum. You can never win this battle. It just turns off future clients.